Search found 4902 matches

by tickstory
Tue May 07, 2024 12:15 am
Forum: Issue/Bug tracking
Topic: No email after my purchase
Replies: 1
Views: 38

Re: No email after my purchase

Hi Davide, Thanks for contacting us. We have made repeated attempts to try make contact with you but it looks like your *@me.com address is rejecting our emails (the message returned from your servers is "Your message to d**@me.com has been blocked"). This would explain the reason why you have not r...
by tickstory
Mon Apr 29, 2024 1:35 am
Forum: Beta Discussion Room
Topic: 'Advanced Tester' beta now available!
Replies: 59
Views: 4079426

Re: 'Advanced Tester' beta now available!

Hi all,

The Advanced Tester v0.0.4.51 has just been released! This latest version has the following modifications:
  • * [New] Support for MT4 Build 1415.
Happy advanced testing!
by tickstory
Sun Apr 28, 2024 12:09 am
Forum: General Discussion
Topic: Standard Vs Professional Download Speed
Replies: 3
Views: 1329

Re: Lite Vs Professional Download Speed

Hi Ckchang, Please make sure of the following: - That you have downloaded the registered version of the app from the link that was emailed to you when you purchased and that you have applied your license successfully. - That your license and subscription information is correct in the Help -> About b...
by tickstory
Fri Apr 26, 2024 7:59 am
Forum: Issue/Bug tracking
Topic: Cannot export data and prompt the below error message
Replies: 1
Views: 409

Re: Cannot export data and prompt the below error message

Hi Philip, Firstly, please make sure you have correctly installed Microsoft .NET Framework v4.6.2 by specifically downloading and installing from this link . If you have another machine to test on, that would be helpful to know if everything is working correctly. Please let us know if you continue t...
by tickstory
Sun Apr 21, 2024 1:19 am
Forum: Europe
Topic: No more data for MIB40?
Replies: 1
Views: 794

Re: No more data for MIB40?

Hi London-Italy,

We can confirm that there is a gap from this date. Data resumes on the 10th April 2024.

Thanks.
by tickstory
Sun Apr 21, 2024 1:17 am
Forum: Beta Discussion Room
Topic: Advanced Tester 0.0.4.49 expired
Replies: 1
Views: 415

Re: Advanced Tester 0.0.4.49 expired

Hi Danni, Thanks for pinging us. We have just released v0.0.4.50 which is available through the same Beta page download link you were emailed. When we update the Advanced Tester, we usually post to either this pinned thread in the Beta section of the forum along with our Facebook and Twitter/X pages...
by tickstory
Sun Apr 21, 2024 12:55 am
Forum: Beta Discussion Room
Topic: 'Advanced Tester' beta now available!
Replies: 59
Views: 4079426

Re: 'Advanced Tester' beta now available!

Hi all,

The Advanced Tester v0.0.4.50 has just been released! No notable changes have been made in this version.

Happy advanced testing!
by tickstory
Tue Apr 16, 2024 12:02 am
Forum: Issue/Bug tracking
Topic: Cannot Install ; Access denied
Replies: 1
Views: 562

Re: Cannot Install ; Access denied

Hi Mpty27, If you are getting "access denied" messages, make sure it isn't your anti-virus software preventing the installation. Also, make sure you have sufficient permissions to install in the designated folder. By default, the setup will install in C:\Program Files (x86)\TIckstory which you will ...
by tickstory
Tue Apr 16, 2024 12:00 am
Forum: General Discussion
Topic: MT4 Launch Issue (Build 1415)
Replies: 6
Views: 1957

Re: MT4 Launch Issue (Build 1415)

Hi Ckchang,

This is just a notification, not an error. Press OK to continue.

Thanks.
by tickstory
Sat Apr 13, 2024 11:58 pm
Forum: General Discussion
Topic: How can i transfer the licence to another computer?
Replies: 8
Views: 11169

Re: How can i transfer the licence to another computer?

Hi @apex17,

Please check your private messages (top-right menu) for further assistance.

Thanks.