Tickstory

Hi Max, Thanks for the heads up. We're going to look into this - please give us some time (might be a couple of days). In the mean-time, could you kindly roll-back to Build 1353 so you can continue. If you check the "Skip MT4 updates" for your MT4 configuration, it should avoid automatic updating. W...

Hi TGR, We have no known issues with our servers. A quick test just now reveals no such "403 Forbidden" errors. If you are able to give us a copy of the Log screen that may provide further information. There is a 'Test' button in the File => Settings => Dukascopy Datasource menu that might give more...

Hi Tradingdelightful, Yes, it is necessary to embed spread information when doing your export. Technically speaking, the MT4 file format does not contain bid/ask information so this step is necessary if you want to test with variable spreads. Regarding the "Map to" feature, please see the attached s...

Hi SuromoT, Thanks for contacting us. The most important step in your initial testing is to get 99.9% modelling quality. To do this you will need to ensure a successful launch of MT4. If you get any error, then this means the launch was not performed successfully. To resolve the "365 days" error, pl...

Hello @fxprima_ea,

Your download link will provide you with the latest version available to you according to your chosen subscription. If you require additional information, could you please let us know the email address you registered with so we can assist you further?

Thanks.

Hi Richard,

Thanks for letting us know that a MT4 re-install solved the issue. I believe we've answered your other question on a separate thread.

Regards.

Hi Richard,

Glad to help! Tickstory is our passion, so when we're working we usually don't keep track of days

Hopefully everything is now resolved for you.

Kind regards.

Hi Richard,

Please clear your fxt history folder and try exporting again (try exporting only 11 months just to discount any possibility of an issue with the number of days).

Thanks.

Hi Nguyentrung,

TIckstory v1.9.7.2 has just been released to maintain compatibility with the latest MT4 Build 1359. If you have an active subscription, please click on your download link to get this latest version.

Thanks.

Hello, It is likely your MT4 has updated to the latest build 1359 automatically. The latest Tickstory v1.9.7.2 has just been released to maintain compatibility. If you have an active subscription, please click on your download link to get this latest version. It will resolve the error you see. If yo...