Tickstory

Hi Get_smoked,

We have just updated Tickstory LIte to v1.9.7.19 which supports MT4 Builds 1418 until the current 1420. Could you please download this latest version and try again.

Thanks.

Hi Amytaobob, Thanks for your purchase. As part of your order, you would have received an email containing a link to download the registered version of the software along with your activation key. If you can't see this email, please check your Spam/Junk folder in case it has ended up there. If you c...

Hi JoeyPro,

Could you kindly send a screenshot of the issue so we can try assist resolve this for you?

Thanks.

Hi GianniSarti, We try to manage a very generous licensing system (including allowing 2 activations for the 1 license) so a majority of our users don't come across any need to engage us. Note that our licenses do not "float" which means that if you want to use it actively on different machines, you ...

Hi Tickwaiting, You might want to cross-check the file that you exported to see that all the data is correctly there. When you see the pre-import, you should be able to see a sample of the data you're importing (as shown in the previous screenshot given). Has that got the data outside of the 2008 pe...

Hi Admissqddw, Could you please try to run the Microsoft .NET v4.6.2 installation just in case something is corrupt with your installation? The screen should have a "Close" button at the bottom. You might be able to temporarily work around the issue by pressing "tab" to highlight the close button (e...

Hi Tickwaiting,

Yes, apologies we cannot provide a video of MT5 screens in Youtube due to copyright issues. Our associated guide which is linked to in the Youtube description goes through everything step-by-step with screenshots. Please let us know if that doesn't clarify.

Thanks.

Hi Gianni,

You should be able to use a license for another PC. If you require additional assistance, please consider renewing your subscription. As part of your subscription, we can ensure you get a priority response amongst other benefits.

Thanks.

Hi Tickwaiting, Could you please elaborate what the issue is from the screenshots you provided? Just one point to add and that is, have you tried the "Copy from" field to copy all the data from an existing MT4 symbol? This will allow you to duplicate all the existing symbol parameters without having...

Hi Collecktor, You're welcome. Do note that our licensing system is designed to work on a specific machine, as identified by a "fingerprint". In your case, there were more than the allowed maximum installations which is why you received an error message. Note that part of your subscription covers al...