Tickstory

Hi Rexg,

Could you please try your link again? You should now get the latest v1.9.7.18.

Thanks.

Hi Collektor, Please note that your subscription to our support has expired. If you wish to have continued priority support, you can renew your subscription by going to Help -> About in Tickstory and clicking the Renew button. Once you have done that, you can you please send us through the last 4 ch...

Hi Arnold,

This is one of the features we have developed for our next major release. Please keep tabs on our Facebook and Twitter and we'll make an announcement when it is ready.

Thanks.

Hi Blokchik, To swap machines, we will need to assist you disable the license on the old machine. Please give us the last 4 characters you can see of the "Support ID" on the machine you wish to keep. You can find the Support ID in the Help -> About / License menu. Please note that our licenses are n...

Hi GianniSarti, Of course we can help. Do note however that your subscription has expired and you are therefore no longer eligible for priority support. If you wish to have a priority support, you can renew your subscription by going to Help -> About in Tickstory and clicking the Renew button. Once ...

Hi JahidUddin, All you should need to do is select your BTC symbol in the "Map to" box when exporting from Tickstory. This will automatically get the symbol settings for BTC from your broker. Once the data is exported, you can follow the usual steps of back-testing your strategy. If you have other s...

Great to hear - you're welcome!

Hi Blogchik,

We have just tested your license key and everything is working fine. Could you please elaborate on the error you are getting (or provide a screenshot) and when/where it is occurring?

Thanks.

Hi Tuvix,

Thanks for the heads up. There was an issue with the launcher which has been fixed with v1.9.7.18 which has just been released.

Regards.

Great to hear everything is working!