Search found 4909 matches

by tickstory
Sun May 12, 2024 11:58 am
Forum: Other
Topic: Licensing advantages
Replies: 3
Views: 86

Re: Licensing advantages

Hi joag148923, Both the Standard and Professional licenses offer perpetual licenses, however the subscription services are renewed monthly and yearly, respectively. Your subscription gives you access to a number of useful features including access to our data servers, on-going technical support and ...
by tickstory
Sun May 12, 2024 11:55 am
Forum: Issue/Bug tracking
Topic: Sudden problem to import tick data in NT8
Replies: 16
Views: 23526

Re: Sudden problem to import tick data in NT8

Hi Diablo, Thanks for letting us know how you solved the issue. With the format you mention, this custom specification can be used in Tickstory: {Timestamp:yyyyMMdd HHmmss fffffff},{BidPrice},{BidPrice},{AskPrice},{BidVolume:f0} Of note, the "fffffff" should format the milliseconds as NT expects. Th...
by tickstory
Sat May 11, 2024 11:43 pm
Forum: Issue/Bug tracking
Topic: Sudden problem to import tick data in NT8
Replies: 16
Views: 23526

Re: Sudden problem to import tick data in NT8

Hi Diablo_DD, Could you please check that there is actually data in the file you are trying to import and that the format looks as expected? You might want to also try editing the exported file so you only have say 10 lines of data. That way, you can narrow down the potential cause of the import fai...
by tickstory
Sat May 11, 2024 1:08 am
Forum: General Discussion
Topic: Multicharts Compatibility
Replies: 2
Views: 37

Re: Multicharts Compatibility

Hi Antonio, TIckstory is compatible with most charting packages that permit import of delimited data (eg. CSV, tab). If you have the specific format that Multicharts requires to import bar and tick data we can advise on the custom format you need to specify in Tickstory to produce the required data....
by tickstory
Thu May 09, 2024 5:19 am
Forum: Other
Topic: Licensing advantages
Replies: 3
Views: 86

Re: Licensing advantages

Hi Joag148923,

Yes, the licensed version of the software will enable you to download the maximum data available for any particular symbol and export it to MT4. All full list of symbols and their historical date ranges can be found on this page.

Hope this helps.
by tickstory
Wed May 08, 2024 11:38 pm
Forum: General Discussion
Topic: How to cancel auto re-subscription ?
Replies: 1
Views: 74

Re: How to cancel auto re-subscription ?

Hi Tickehistoryuser,

We've sent a private message to you to assist further. Please see the top-right menu to check your inbox.

Thanks.
by tickstory
Wed May 08, 2024 4:30 am
Forum: General Discussion
Topic: v1.9 Released! (Lite, Standard & Professional)
Replies: 267
Views: 2550512

Re: v1.9 Released! (Lite, Standard & Professional)

The latest update has arrived, dear Tickstorians! Tickstory v1.9.7.17 has just been released. Please see below for the changes. 1.9.7.17 (2024/05/08) New – Add setting to enable/disable launch of Advanced Tester Improvement – Remove MT4 first launch warning Improvement – Optimise responsiveness of U...
by tickstory
Tue May 07, 2024 12:15 am
Forum: Issue/Bug tracking
Topic: No email after my purchase
Replies: 1
Views: 116

Re: No email after my purchase

Hi Davide, Thanks for contacting us. We have made repeated attempts to try make contact with you but it looks like your *@me.com address is rejecting our emails (the message returned from your servers is "Your message to d**@me.com has been blocked"). This would explain the reason why you have not r...
by tickstory
Mon Apr 29, 2024 1:35 am
Forum: Beta Discussion Room
Topic: 'Advanced Tester' beta now available!
Replies: 59
Views: 4087508

Re: 'Advanced Tester' beta now available!

Hi all,

The Advanced Tester v0.0.4.51 has just been released! This latest version has the following modifications:
  • * [New] Support for MT4 Build 1415.
Happy advanced testing!
by tickstory
Sun Apr 28, 2024 12:09 am
Forum: General Discussion
Topic: Standard Vs Professional Download Speed
Replies: 3
Views: 1503

Re: Lite Vs Professional Download Speed

Hi Ckchang, Please make sure of the following: - That you have downloaded the registered version of the app from the link that was emailed to you when you purchased and that you have applied your license successfully. - That your license and subscription information is correct in the Help -> About b...