Tickstory

Hi John_P,

The latest Tickstory v1.9.7.14 supports MT4 Build 1400. If you are not currently using this version, then please download it using your download link. As usual, please make sure you launch MT4 via Tickstory before commencing your back-test.

Hope this resolves your issue.

Hi Gsolomos,

We've responded to your email on the same topic.

Thanks.

Hi Srormex777, Thanks for your feedback and your suggestion. Would you have any code examples of where this is occurring so we could see what potential solutions there are to detecting this? Are you saying that they filtering a specific price from Dukascopy data? If we did add such a feature, we wou...

Hi Erica,

That's good to hear the AT is working. We are going to send you a PM to see if we can resolve the issue with the main launcher.

Thanks.

Hi Ericaschneider, Sorry, we've corrected the last response to you - there is no issue with running additional MT4 terminals, so this is not the cause of the problem. From what I understand, the launcher has been working until recently. Has anything else been installed on your system since then that...

Hi K356, Please do request that your bank reverse the payment. We cannot see any confirmation on our side which means our ability to investigate further is limited. I am not sure what payment method you have used but credit card or PayPal is the best as confirmation is immediate once your bank appro...

Hi Ericaschneider, There are no issues with running additional MT4 terminals. If you are using any other applications that augment or change MT4 for back-testing then this is what we are referring to and could cause compatibility issues. If this is not the case, could you please try start up MT4 man...

Hi k356,

Your order appears to have been cancelled as your payment was never received. You may want to check with your bank/credit card company what has happened.

Thanks.

Hi K356, We can see that your order is currently in a pending state. If you have opted to paid by bank transfer, please note that banks usually take up to 3-4 business days to process a payment. Once the payment comes through, your license is immediately issued and an email is sent to you containing...

Hi Williamk123, We've tried to replicate the issue on our side but unfortunately were not able to. If the error can be reproduced, we'd appreciate if you can provide us with additional information. That is, immediately after the error is shown, could you please go to File -> Open Data Folder in Meta...