Search found 4407 matches

by tickstory
Mon May 23, 2022 1:14 am
Forum: Issue/Bug tracking
Topic: Time frame issues
Replies: 2
Views: 382

Re: Time frame issues

Hi Ekke,

It's not clear exactly what the issue is - is it that that your EA is not dropping trades at the nominated time? Did you try trace through the code in MT4 Strategy Tester's visual mode?

Cheers.
by tickstory
Sun May 22, 2022 10:59 am
Forum: General Discussion
Topic: Modelling quality = N/A + No suitable launcher
Replies: 4
Views: 490

Re: Modelling quality = N/A + No suitable launcher

Hi Howiesun, Thanks for the order reference you provided. FYI, your email is you used was a***w@gmail.com. If you need these details updated, please let us know. Re: the launch issue, from what you have said, it sounds like you're using the latest v1.9.7.1 so there should be no issue with MT4 versio...
by tickstory
Sun May 22, 2022 9:00 am
Forum: General Discussion
Topic: Modelling quality = N/A + No suitable launcher
Replies: 4
Views: 490

Re: Modelling quality = N/A + No suitable launcher

Hi Howsiesun, Sorry if this wasn't clear but the likely cause of your N/A modelling may be a result of your MT4 automatically updating (other reasons are listed in our FAQ here ). Therefore, the resolution to this is to update your Tickstory to the latest version that will support the most recent MT...
by tickstory
Sun May 22, 2022 8:56 am
Forum: General Discussion
Topic: Tickstory upgrade with 2016 licence
Replies: 2
Views: 372

Re: Tickstory upgrade with 2016 licence

Hi Szilard,

Thanks for touching base. We've made a few changes since 2016 so we've sent you a personalized email that gives you some information about how you can update your software to the latest version.

Thanks.
by tickstory
Sun May 22, 2022 12:38 am
Forum: General Discussion
Topic: Did not receive email purchase confirmation
Replies: 1
Views: 304

Re: Did not receive email purchase confirmation

Hi Heisgroup,

It looks like you entered your email address incorrectly in the order form (i.e. you used 2 'n's instead of one ;)). We've corrected the issue and resent all your details again. Please let us know if you are still having issues.

Thanks!
by tickstory
Tue May 17, 2022 10:57 am
Forum: General Discussion
Topic: Modelling quality = N/A + No suitable launcher
Replies: 4
Views: 490

Re: Modelling quality = N/A + No suitable launcher

Hi Howiesun, If you have an active subscription, please make sure you have downloaded the latest version of Tickstory from your download link. This will ensure you have the latest version in the event your MT4 has been automatically updated. If you require further assistance, kindly provide the emai...
by tickstory
Tue May 17, 2022 12:04 am
Forum: Europe
Topic: GBPSGD
Replies: 2
Views: 439

Re: GBPSGD

Hi Wakhil,

GBPUSD is not currently available and unfortunately there is no ETA at this stage. For a list of currently available symbols you can see this page which will be updated as new symbols are added.

Thanks.
by tickstory
Sun May 08, 2022 12:18 am
Forum: Europe
Topic: Problem with GBR.IDX (UK100) MT5 export.
Replies: 4
Views: 597

Re: Problem with GBR.IDX (UK100) MT5 export.

Hi Machtucker, Thanks for the further detail. The MT5 exported data includes the token {BarMaxSpreadInt} which represents "The maximum spread that occurred within a bar, expressed as an integer." (see here in our manual ). The data looks like this: 20220501,22:37:00,7435.407,7435.407,7434.974,7435.3...
by tickstory
Fri May 06, 2022 11:59 pm
Forum: General Discussion
Topic: v1.9 Released! (Lite, Standard & Professional)
Replies: 216
Views: 1406575

Re: v1.9 Released! (Lite, Standard & Professional)

Hi HenryWallace,

We have responded to you via email with your download link information.

Thanks.
by tickstory
Fri May 06, 2022 11:58 pm
Forum: Europe
Topic: Problem with GBR.IDX (UK100) MT5 export.
Replies: 4
Views: 597

Re: Problem with GBR.IDX (UK100) MT5 export.

Hi Machtucker, Here is a sample of the raw exported tick data from Tickstory for GBR.IDX: Timestamp,Bid price,Ask price,Bid/Ask Spread 20220501 22:37:54:164,7435.407,7441.593,6.18599999999969 20220501 22:37:55:986,7435.189,7441.405,6.21599999999944 20220501 22:37:56:345,7434.974,7441.19,6.2159999999...