Search found 4883 matches

by tickstory
Fri Jan 05, 2024 10:26 pm
Forum: General Discussion
Topic: License query
Replies: 1
Views: 59185

Re: License query

Hello R1ddl3,

Your licenses have been reset. Please ensure the software has been fully uninstalled from the old machines, otherwise it will again re-use a license (if you have since deleted the operating system, then this is fine also).

Thanks.
by tickstory
Fri Jan 05, 2024 10:15 pm
Forum: General Discussion
Topic: New computers
Replies: 3
Views: 90083

Re: New computers

Hi Gsolomos, We've responded to your email - please allow some time for us to respond. It appears you have started 3 threads on the same topic (2 forum threads and 1 email) so appreciate if you could only use the one email thread until we resolve your issue, otherwise we might inadvertently miss som...
by tickstory
Fri Jan 05, 2024 11:45 am
Forum: Issue/Bug tracking
Topic: A suitable launcher could not be found for your Metatrader version
Replies: 11
Views: 312873

Re: A suitable launcher could not be found for your Metatrader version

Hi John_P,

The latest Tickstory v1.9.7.14 supports MT4 Build 1400. If you are not currently using this version, then please download it using your download link. As usual, please make sure you launch MT4 via Tickstory before commencing your back-test.

Hope this resolves your issue.
by tickstory
Thu Jan 04, 2024 10:27 pm
Forum: General Discussion
Topic: New computers
Replies: 3
Views: 90083

Re: New computers

Hi Gsolomos,

We've responded to your email on the same topic.

Thanks.
by tickstory
Thu Jan 04, 2024 10:09 pm
Forum: New features & suggestions
Topic: Add new export data feature option to detect dishonest EAs
Replies: 18
Views: 183398

Re: Add new export data feature option to detect dishonest EAs

Hi Srormex777, Thanks for your feedback and your suggestion. Would you have any code examples of where this is occurring so we could see what potential solutions there are to detecting this? Are you saying that they filtering a specific price from Dukascopy data? If we did add such a feature, we wou...
by tickstory
Tue Jan 02, 2024 12:29 am
Forum: Issue/Bug tracking
Topic: A suitable launcher could not be found for your Metatrader version
Replies: 11
Views: 312873

Re: A suitable launcher could not be found for your Metatrader version

Hi Erica,

That's good to hear the AT is working. We are going to send you a PM to see if we can resolve the issue with the main launcher.

Thanks.
by tickstory
Fri Dec 29, 2023 11:22 pm
Forum: Issue/Bug tracking
Topic: A suitable launcher could not be found for your Metatrader version
Replies: 11
Views: 312873

Re: A suitable launcher could not be found for your Metatrader version

Hi Ericaschneider, Sorry, we've corrected the last response to you - there is no issue with running additional MT4 terminals, so this is not the cause of the problem. From what I understand, the launcher has been working until recently. Has anything else been installed on your system since then that...
by tickstory
Fri Dec 29, 2023 6:26 am
Forum: General Discussion
Topic: v1.9 Released! (Lite, Standard & Professional)
Replies: 266
Views: 2301088

Re: v1.9 Released! (Lite, Standard & Professional)

Hi K356, Please do request that your bank reverse the payment. We cannot see any confirmation on our side which means our ability to investigate further is limited. I am not sure what payment method you have used but credit card or PayPal is the best as confirmation is immediate once your bank appro...
by tickstory
Thu Dec 28, 2023 12:37 pm
Forum: Issue/Bug tracking
Topic: A suitable launcher could not be found for your Metatrader version
Replies: 11
Views: 312873

Re: A suitable launcher could not be found for your Metatrader version

Hi Ericaschneider, There are no issues with running additional MT4 terminals. If you are using any other applications that augment or change MT4 for back-testing then this is what we are referring to and could cause compatibility issues. If this is not the case, could you please try start up MT4 man...