Can not download lastest data

General discussion about the Tickstory Lite software package.
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scoprions@gmail.com
Posts: 3
Joined: Tue Oct 04, 2022 2:22 am

Can not download lastest data

Post by scoprions@gmail.com »

Hi, I am using the Tickstory Lite version. I can not download lastest data.
Today is October 4th. When I downloaded, I selected the period from September 1 to October 3. But the data results I got are only from September 1 to September 3. So that means is that I can't download the latest data for a month. Can someone help me with this problem.
Thank you very much!

tickstory
Posts: 4519
Joined: Sun Jan 06, 2013 12:27 am

Re: Can not download lastest data

Post by tickstory »

Hello,

There are no known issues with the data feed (unless the problem relates to a specific symbol?). Please ensure you have used Tools->Data Inspector to view the range you think is missing. If it appears here, it means that your trading platform does not have the data and/or your strategy is not trading during the period you mentioned.

Thanks.

scoprions@gmail.com
Posts: 3
Joined: Tue Oct 04, 2022 2:22 am

Re: Can not download lastest data

Post by scoprions@gmail.com »

Thank you for your reply !

Maybe I didn't make it clear in last post so that you didn't understand the question.
I made picturte (attached in this post).
Please check it out

Thank you !
Attachments
Untitled.png

tickstory
Posts: 4519
Joined: Sun Jan 06, 2013 12:27 am

Re: Can not download lastest data

Post by tickstory »

Hello,

Please do not refer to the data folder as the month is zero-based. As mentioned, Tickstory's Data Inspector is your source of truth to see what data is available in the system.

Thanks.

scoprions@gmail.com
Posts: 3
Joined: Tue Oct 04, 2022 2:22 am

Re: Can not download lastest data

Post by scoprions@gmail.com »

Thank you for your support !

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