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FYI : reporting error message

Posted: Thu Apr 22, 2021 8:41 pm
by Y_Kan
NOTE: I upgraded to Standard but the error message says Tickstory Lite

Product name: Tickstory Lite
Product version: 1.9.6.2
Details:
Requested Clipboard operation did not succeed.
at System.Windows.Forms.Clipboard.ThrowIfFailed(Int32 hr)
at System.Windows.Forms.Clipboard.SetDataObject(Object data, Boolean copy, Int32 retryTimes, Int32 retryDelay)
at System.Windows.Forms.Clipboard.SetText(String text, TextDataFormat format)
at System.Windows.Forms.Clipboard.SetText(String text)
at #=zE2i_58SeNJTZTw61lUkEOy0=.#=zy2WbA2M4mfqb6myVZsLSRb0=()
at #=zE2i_58SeNJTZTw61lUkEOy0=.#=zcn$CBqGY92zdShgQOQ==(Object #=zyx3l7b8=, EventArgs #=zGtSNQ1Q=)
at System.Windows.Forms.ToolStripItem.RaiseEvent(Object key, EventArgs e)
at System.Windows.Forms.ToolStripMenuItem.OnClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleClick(EventArgs e)
at System.Windows.Forms.ToolStripItem.HandleMouseUp(MouseEventArgs e)
at System.Windows.Forms.ToolStripItem.FireEventInteractive(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStripItem.FireEvent(EventArgs e, ToolStripItemEventType met)
at System.Windows.Forms.ToolStrip.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.ToolStripDropDown.OnMouseUp(MouseEventArgs mea)
at System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ToolStrip.WndProc(Message& m)
at System.Windows.Forms.ToolStripDropDown.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Re: FYI : reporting error message

Posted: Fri Apr 23, 2021 4:28 am
by tickstory
Hi Y_Kan,

If you want to find your license type, please go to the Help->About box. The title you copy and pasted is just a generic label.
If you are experiencing an issue, please let us know what you are doing at the time. If you are having trouble copying the text (this might be due to restricted permissions), you can either try selecting the error text and CTRL-C or sending us a screenshot.

Thanks.