Launch of MT4 requiring account login which fails

General discussion about the Tickstory Lite software package.
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fxuffy
Posts: 2
Joined: Wed Feb 09, 2022 12:31 pm

Launch of MT4 requiring account login which fails

Post by fxuffy »

Hello

Please help when launching MT4 through ATM the program opens requiring MT4 account login, which then fails, though valid. I've tried two different platforms and brokers.

Any suggestions??

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Launch of MT4 requiring account login which fails

Post by tickstory »

Hi Fxuffy,

Have you just tried starting your MT4 terminal without ATM running and logging in? If this does not work, then presumably you have an incorrect login/password and/or server details? If you succeed, then tick the "Save account information" checkbox and MT4 should not prompt you again.

Hope this helps.

fxuffy
Posts: 2
Joined: Wed Feb 09, 2022 12:31 pm

Re: Launch of MT4 requiring account login which fails

Post by fxuffy »

Thanks for suggestions, however all mentioned suggestions had been tried before reaching out for help.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Launch of MT4 requiring account login which fails

Post by tickstory »

Hi Fxuffy,

You will need to contact your MT4 broker to assist you with your login as unfortunately we can't help you with this. Given that you have tried to log into MT4 without Advanced Tester running, it means that something is incorrect with your login/installation of MT4 and not related to AT. Your broker is best placed to assist you further.

Thanks.

fxuffy
Posts: 2
Joined: Wed Feb 09, 2022 12:31 pm

Re: Launch of MT4 requiring account login which fails

Post by fxuffy »

There has been a misunderstanding. I do not have a problem logging into either my real or demo accounts through MT4. The issue is that when trying to use ATM, it opens the MT4 platform with a scan/no connection, followed by request for loggin details, which despite having been saved the loggin is blank and re-entering correct loggin details seen as invalid account. This has been an issue on two instances of MT4 and two different Brokers.
Last edited by fxuffy on Thu Mar 31, 2022 10:16 am, edited 1 time in total.

tickstory
Posts: 4883
Joined: Sun Jan 06, 2013 12:27 am

Re: Launch of MT4 requiring account login which fails

Post by tickstory »

Hi Fxuffy,

Thanks for the clarification. I think you might need to upload some screenshots of your AT configuration to help us understand what is happening.
Are you starting your MT4 terminal from the Windows start menu or from AT? If you are starting MT4 from the Windows Start menu and everything is fine but if you start from AT and you are prompted for a login, it means that your "Data Folders" are different (check File->Open Data folder to view your data folder). This would indicate that your startup configuration in AT is wrong/different.

The first thing to check would be that your configuration in AT matches that of your MT4 terminal. For example, if you are operating in "portable mode", then make sure the "portable mode" checkbox is set in the AT configuration for that terminal. Conversely, if you are not using portable mode, make sure that checkbox remains unchecked.

Please let us know how you go.

Thanks.

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