Export failed

General discussion about the Tickstory Lite software package.
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casey
Posts: 1
Joined: Tue Apr 28, 2015 1:57 am

Export failed

Post by casey »

Hi

I have this message "Export failed: Access denied.....". I have tried to change the path to C:\Users\Public\Documents\Tick data, but it still show the same message. Please help.

KC

tickstory
Posts: 4900
Joined: Sun Jan 06, 2013 12:27 am

Re: Export failed

Post by tickstory »

Hi Casey,

The access denied error is usually caused by not having sufficient Windows permissions to write to the specified folder location. As such, you can firstly test to see whether you have access by manually creating a file (for eg. right click in the folder in Windows and select New->Text Document) and see if it works. Alternatively, you can try running Tickstory as Administrator to temporarily work around the problem.

Hope this helps.

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