Tickstory

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Error when starting Tickstory (WMI error)

https://www.tickstory.com/forum/viewtopic.php?f=4&t=2439

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Error when starting Tickstory (WMI error)

Posted: Fri Sep 04, 2020 4:48 pm
by onyx
Hi guys,

Just installed Tickstory and keen to get started but I immediately get this error upon opening.

Code: Select all

Product name: Tickstory Lite
Product version: 1.9.5.7
Details: 
Not found 
   at System.Management.ThreadDispatch.Start()
   at System.Management.ManagementScope.Initialize()
   at System.Management.ManagementObject.Initialize(Boolean getObject)
   at System.Management.ManagementClass.GetInstances(EnumerationOptions options)
   at System.Management.ManagementClass.GetInstances()
--- End of stack trace from previous location where exception was thrown ---
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zbbTTonWOpGc1io7b26GlJF5p8hnv4lz_xw==(MethodBase #=zbNmrn$s=, Boolean #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zKkiZfktqb2yehbPkKWp0vZHx_W9T(#=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlK9G0pIRlJA2$l5embfyL1dEfgFT(#=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw= #=zbNmrn$s=, #=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zqUrDMl7tsAxPkWH7V1a0VfjJ0tlF()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
--- End of stack trace from previous location where exception was thrown ---
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlx7NWfJ7eIkarNlnB5T_Cr0=()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z4ZKduGARoTpgYCmHt9K2L4w=(Object #=zbNmrn$s=, UInt32 #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zZey1cL6jHorgy$894GqOI$97TgLK()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z9s42n4vKN9RAcTyKE7p4msQ=(Object[] #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Object[] #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zgx2aHFHmqzLWHSC6b_qlyT9ZEYoN(Stream #=zbNmrn$s=, Int32 #=zBgtaCUo=, Object[] #=z4mA3S8Q=, Type[] #=zRq5elf8=, Type[] #=zxMCZLnc=, Object[] #=z4v9NvFQ=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zsrs5a4_Wk9trrAU__vMTPIk=(Int32 #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Boolean #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNIdngzoai6tlshMVrZxOWUkMKyryOlesG5$tjAEK07ET(#=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw= #=zbNmrn$s=, #=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zqUrDMl7tsAxPkWH7V1a0VfjJ0tlF()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
--- End of stack trace from previous location where exception was thrown ---
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlx7NWfJ7eIkarNlnB5T_Cr0=()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z4ZKduGARoTpgYCmHt9K2L4w=(Object #=zbNmrn$s=, UInt32 #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zZey1cL6jHorgy$894GqOI$97TgLK()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z9s42n4vKN9RAcTyKE7p4msQ=(Object[] #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Object[] #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zgx2aHFHmqzLWHSC6b_qlyT9ZEYoN(Stream #=zbNmrn$s=, Int32 #=zBgtaCUo=, Object[] #=z4mA3S8Q=, Type[] #=zRq5elf8=, Type[] #=zxMCZLnc=, Object[] #=z4v9NvFQ=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zsrs5a4_Wk9trrAU__vMTPIk=(Int32 #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Boolean #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNIdngzoai6tlshMVrZxOWUkMKyryOlesG5$tjAEK07ET(#=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw= #=zbNmrn$s=, #=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zqUrDMl7tsAxPkWH7V1a0VfjJ0tlF()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
--- End of stack trace from previous location where exception was thrown ---
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlx7NWfJ7eIkarNlnB5T_Cr0=()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z4ZKduGARoTpgYCmHt9K2L4w=(Object #=zbNmrn$s=, UInt32 #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zZey1cL6jHorgy$894GqOI$97TgLK()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z9s42n4vKN9RAcTyKE7p4msQ=(Object[] #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Object[] #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zgx2aHFHmqzLWHSC6b_qlyT9ZEYoN(Stream #=zbNmrn$s=, Int32 #=zBgtaCUo=, Object[] #=z4mA3S8Q=, Type[] #=zRq5elf8=, Type[] #=zxMCZLnc=, Object[] #=z4v9NvFQ=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zsrs5a4_Wk9trrAU__vMTPIk=(Int32 #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Boolean #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNIdngzoai6tlshMVrZxOWUkMKyryOlesG5$tjAEK07ET(#=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw= #=zbNmrn$s=, #=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zqUrDMl7tsAxPkWH7V1a0VfjJ0tlF()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
--- End of stack trace from previous location where exception was thrown ---
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlx7NWfJ7eIkarNlnB5T_Cr0=()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z4ZKduGARoTpgYCmHt9K2L4w=(Object #=zbNmrn$s=, UInt32 #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zZey1cL6jHorgy$894GqOI$97TgLK()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z9s42n4vKN9RAcTyKE7p4msQ=(Object[] #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Object[] #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zgx2aHFHmqzLWHSC6b_qlyT9ZEYoN(Stream #=zbNmrn$s=, Int32 #=zBgtaCUo=, Object[] #=z4mA3S8Q=, Type[] #=zRq5elf8=, Type[] #=zxMCZLnc=, Object[] #=z4v9NvFQ=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zsrs5a4_Wk9trrAU__vMTPIk=(Int32 #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Boolean #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNIdngzoai6tlshMVrZxOWUkMKyryOlesG5$tjAEK07ET(#=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw= #=zbNmrn$s=, #=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zqUrDMl7tsAxPkWH7V1a0VfjJ0tlF()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
--- End of stack trace from previous location where exception was thrown ---
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlx7NWfJ7eIkarNlnB5T_Cr0=()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z4ZKduGARoTpgYCmHt9K2L4w=(Object #=zbNmrn$s=, UInt32 #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zZey1cL6jHorgy$894GqOI$97TgLK()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z9s42n4vKN9RAcTyKE7p4msQ=(Object[] #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Object[] #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zgx2aHFHmqzLWHSC6b_qlyT9ZEYoN(Stream #=zbNmrn$s=, Int32 #=zBgtaCUo=, Object[] #=z4mA3S8Q=, Type[] #=zRq5elf8=, Type[] #=zxMCZLnc=, Object[] #=z4v9NvFQ=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zsrs5a4_Wk9trrAU__vMTPIk=(Int32 #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Boolean #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNIdngzoai6tlshMVrZxOWUkMKyryOlesG5$tjAEK07ET(#=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw= #=zbNmrn$s=, #=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zqUrDMl7tsAxPkWH7V1a0VfjJ0tlF()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
--- End of stack trace from previous location where exception was thrown ---
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlx7NWfJ7eIkarNlnB5T_Cr0=()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z4ZKduGARoTpgYCmHt9K2L4w=(Object #=zbNmrn$s=, UInt32 #=zBgtaCUo=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zZey1cL6jHorgy$894GqOI$97TgLK()
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z9s42n4vKN9RAcTyKE7p4msQ=(Object[] #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Object[] #=zRq5elf8=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zc06bacw4UHp_fvV01cFXk3hBF90o0PaM2Q==(Stream #=zbNmrn$s=, String #=zBgtaCUo=, Object[] #=z4mA3S8Q=, Type[] #=zRq5elf8=, Type[] #=zxMCZLnc=, Object[] #=z4v9NvFQ=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zwpXZCrj2rhPU2cFXC31a$SDJspPkGHOcxg==(Stream #=zbNmrn$s=, String #=zBgtaCUo=, Object[] #=z4mA3S8Q=)
   at #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z2wlFaaPRfNHtNOUkcrWJaHc8I63sshcRDA==(Stream #=zbNmrn$s=, String #=zBgtaCUo=, Object[] #=z4mA3S8Q=)
   at #=zkSOU3sG77VTBpC_m0vh$$o0=.#=zUvg_0aSqmCvL(Object #=zjN$B5LU=, EventArgs #=zxMCZLnc=)
   at System.Windows.Forms.Form.OnLoad(EventArgs e)
   at System.Windows.Forms.Form.OnCreateControl()
   at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
   at System.Windows.Forms.Control.CreateControl()
   at System.Windows.Forms.Control.WmShowWindow(Message& m)
   at System.Windows.Forms.Control.WndProc(Message& m)
   at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
   at System.Windows.Forms.Form.WmShowWindow(Message& m)
   at System.Windows.Forms.Form.WndProc(Message& m)
   at #=zkSOU3sG77VTBpC_m0vh$$o0=.WndProc(Message& #=zym9ij78=)
   at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
   at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
   at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

Re: Error when starting Tickstory (WMI error)

Posted: Fri Sep 04, 2020 10:56 pm
by tickstory
Hi Onyx,

Thanks for the report. Usually these sorts of errors are caused when something is corrupted/missing/mis-configured in Windows.
Could you please try the following to see if this resolves the issue (in order of ease):

- Run the application as Administrator.
- Reboot your PC.
- Try the application on an alternate PC if you have one. This will help confirm that the issue is machine-specific.
- Ensure you have .NET v4.6 installed. Run this installer and it will install .NET if the correct version is not currently on your PC. You may want to re-install the .NET if you are still having difficulties after completing other items in this check-list.
- In Windows->Control Panel->Services, make sure that the standard "Winmgmt" service is available and running.
- Start a Windows Administrator Command Prompt and do a sfc /scannow command. This resolved the problem for this user.

If any of the above resolves the issue (or you find something that does), appreciate if you could let us know.

Thanks.
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