Can't activate license and can't request offline activation

[peanutboy]

Hi,

I have bought a license and received my license key via email. When I try to activate it it gives me an error and when I try to do the "email support" activation I get error and can't get the email to whom I'm supposed to send it.

Please help.

The error:
Nom du produit: Tickstory Lite\r\nLa version du produit: 1.9.5.7\r\nDétails:\r\nApplication introuvable
à System.Diagnostics.Process.StartWithShellExecuteEx(ProcessStartInfo startInfo)
à System.Diagnostics.Process.Start()
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zbbTTonWOpGc1io7b26GlJF5p8hnv4lz_xw==(MethodBase #=zbNmrn$s=, Boolean #=zBgtaCUo=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zKkiZfktqb2yehbPkKWp0vZHx_W9T(#=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zbNmrn$s=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlK9G0pIRlJA2$l5embfyL1dEfgFT(#=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw= #=zbNmrn$s=, #=qDCHbi8zRnyEp8HR9PZ9ZgsPyQVwj652nwNkFDflXQEY= #=zBgtaCUo=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zqUrDMl7tsAxPkWH7V1a0VfjJ0tlF()
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
--- Fin de la trace de la pile à partir de l'emplacement précédent au niveau duquel l'exception a été levée ---
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zNdQoxAwlPD64m4hdtr4hS_J85TzD(Exception #=zbNmrn$s=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z6ASH89DcXrTbMymhiivmhg8XeTW2ocrHOEpdED$YlpBk(Object #=zbNmrn$s=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zlx7NWfJ7eIkarNlnB5T_Cr0=()
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z4ZKduGARoTpgYCmHt9K2L4w=(Object #=zbNmrn$s=, UInt32 #=zBgtaCUo=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zmOCp7Inb6D19$y9xpPPvJ46T_1JHtcUYDw==(Boolean #=zbNmrn$s=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zZey1cL6jHorgy$894GqOI$97TgLK()
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z9s42n4vKN9RAcTyKE7p4msQ=(Object[] #=zbNmrn$s=, Type[] #=zBgtaCUo=, Type[] #=z4mA3S8Q=, Object[] #=zRq5elf8=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zc06bacw4UHp_fvV01cFXk3hBF90o0PaM2Q==(Stream #=zbNmrn$s=, String #=zBgtaCUo=, Object[] #=z4mA3S8Q=, Type[] #=zRq5elf8=, Type[] #=zxMCZLnc=, Object[] #=z4v9NvFQ=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=zwpXZCrj2rhPU2cFXC31a$SDJspPkGHOcxg==(Stream #=zbNmrn$s=, String #=zBgtaCUo=, Object[] #=z4mA3S8Q=)
à #=qjOrDedsIlnEblqAlcqC3mOQWs9YkUgxP8uw2wKw1aRw=.#=z2wlFaaPRfNHtNOUkcrWJaHc8I63sshcRDA==(Stream #=zbNmrn$s=, String #=zBgtaCUo=, Object[] #=z4mA3S8Q=)
à #=zlRH3iQ3kwLhRkH3Up9mbig8=.#=zhfPuM$Tvus9uxe7xdg==(Object #=zjN$B5LU=, EventArgs #=zxMCZLnc=)
à System.Windows.Forms.Control.OnClick(EventArgs e)
à System.Windows.Forms.Button.OnClick(EventArgs e)
à System.Windows.Forms.Button.OnMouseUp(MouseEventArgs mevent)
à System.Windows.Forms.Control.WmMouseUp(Message& m, MouseButtons button, Int32 clicks)
à System.Windows.Forms.Control.WndProc(Message& m)
à System.Windows.Forms.ButtonBase.WndProc(Message& m)
à System.Windows.Forms.Button.WndProc(Message& m)
à System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
à System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
à System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[tickstory]

Hi Peanutboy,

Would you have a screenshot of the error you get when you try to enter your license key?
Also, before you do this, could you please make sure you have Microsoft v.4.6 installed. You can check by running the installation here. Please also make sure your internet connection is enabled at the time of entering your key.

Thanks.

[peanutboy]

Hi, yes I have Microsoft v.4.6 installed. I get the error saying that there is something wrong with the server or internet connection but everything is fine with my connection. See screenshots in attachments along with what happens when I click on email support.

I previously had the lite version installed and everything was working correctly.

I did have issues with my antivirus "Bitdefender" while installing this new version, where I had to put an exception for it.

[peanutboy]

I managed to fix it. It was the firewall of the antivirus that was blocking this.

[tickstory]

Excellent news! Appreciate you letting us know what fixed it.