Issue with non-Gregorian calendar

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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batttot
Posts: 3
Joined: Thu May 06, 2021 12:40 am

Issue with non-Gregorian calendar

Post by batttot »

i have bought your tickstory software to do backtest for my MT4 just few minutes ago
and when i tried to use the key that sent to me by email
it say unexpected error code 104
and i should contact the support
and this is what i did

please help me in this problem

tickstory
Posts: 4380
Joined: Sun Jan 06, 2013 12:27 am

Re: help please ...!!

Post by tickstory »

Hi Batttot,

Could you please provide us with the email address you used on purchase so we can assist further? Just reply here and it will not be revealed publicly.

Thanks.

tickstory
Posts: 4380
Joined: Sun Jan 06, 2013 12:27 am

Re: help please ...!!

Post by tickstory »

Hi Batttot,

Thanks for the information. Can you please tell us what Windows 10 regional language/settings you are using please?
Could you also please check your private messages as we have provided some further details to hopefully resolve the issue.

Thanks.

batttot
Posts: 3
Joined: Thu May 06, 2021 12:40 am

Re: help please ...!!

Post by batttot »

i use windows 10
arabic language .

tickstory
Posts: 4380
Joined: Sun Jan 06, 2013 12:27 am

Re: help please ...!!

Post by tickstory »

Thanks, Batttot. We have identified an issue specifically with Arabic calendars. If you haven't already, could you please check your private messages on this forum and see if the suggested solution fixes the issue?

batttot
Posts: 3
Joined: Thu May 06, 2021 12:40 am

Re: help please ...!!

Post by batttot »

i have checked the messages and your solution worked
and thank you for your support and your help
you can close this topic ...
problem solved
thanks .

tickstory
Posts: 4380
Joined: Sun Jan 06, 2013 12:27 am

Re: help please ...!!

Post by tickstory »

Excellent news, Batttot - thanks for confirming! We'll be releasing the fix shortly and you will be able to get it via your download link.

Regards.

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