Bug detect installation folder.

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
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Rodrigo Paitach
Posts: 14
Joined: Sun Sep 08, 2013 11:41 am

Bug detect installation folder.

Post by Rodrigo Paitach »

Hi folks,

The system fails to locate a valid installation of the platform when it changed the name of the installation folder of the same. But yet there was a valid installation in that particular folder.

Thank you.

tickstory
Posts: 4899
Joined: Sun Jan 06, 2013 12:27 am

Re: Bug detect installation folder.

Post by tickstory »

Hi Rodrigo,

To help us investigate, can you please tell us the following details:
1) Which build of MetaTrader 4 are you using?
2) What is the full path of the MetaTrader 4 installation folder?
3) Do you see any error messages that could help us investigate?

Thanks

Rodrigo Paitach
Posts: 14
Joined: Sun Sep 08, 2013 11:41 am

Re: Bug detect installation folder.

Post by Rodrigo Paitach »

Hi tickstory,

1) MetaTrader 4 Build 509 (works when I changed the installation folder);
2) "C:\Program Files (x86)\MT4 ECN FXOpen - Backtests"; and
3) The program only says that the installation folder is invalid, it does not contain a valid version of MT4, however I have installed on another computer the same version of MT4 but with the default installation folder.

Anything else?

tickstory
Posts: 4899
Joined: Sun Jan 06, 2013 12:27 am

Re: Bug detect installation folder.

Post by tickstory »

Hi Rodrigo,

Make sure you have launched your MT4 at least once before trying to select the folder. Tickstory looks for specific files to be present before it recognises the MT4 directory as being valid.

Check this post for further information to see if it assists:

http://www.tickstory.com/forum/viewtopic.php?f=4&t=237

Thanks.

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