'Access to the path is denied'

[render86]

After upgrading to your latest version, I changed the desired MT4 and tried to download data through Tickstory to it. Yet when I attempt to start the export, instead of the percentage of the data downloaded I see the following message: 'Access to the path is denied'.

[render86]

For a record, I am using Windows 8.

[tickstory]

Hi Render86 - does this post assist you:

http://www.tickstory.com/forum/viewtopic.php?f=2&t=310

Thanks.

[traderjoe]

I have this same problem. I tried to put the dukascopy data store file on another harddrive but the problem persists. Never had this problem with previous versions.

All out of ideas right now...

[traderjoe]

I forgot to say that just like render86 I switched to windows 8 too very recently...

[tickstory]

Hi Traderjoe,

Did you follow the post given above? It should help you as the issue is related to a change made in v1.1 to reduce the permissions that Tickstory requested on start-up.

Thanks.

[traderjoe]

Yes I think I did everything the post said. Still this "export failed: acces denied.."-message keeps coming back. Could it be because the mt4 files are still under the program files directory?

[traderjoe]

Hey I found the solution: the problem is not only the location of the tickstory file, but also the location of the metatrader file. I moved the metatrader file out of the program files and now it's working.

[tickstory]

Hi Traderjoe - thanks for letting us know. Yes, Windows 8 does not permit an application to write data to the Program Files directory structure without administration permissions.

Regards.