Bug on your homepage (Cannot access checkout page)

Report any bugs with the Tickstory Lite software here. Please give as much detail as possible so the issue can be identified and resolved as soon as possible.
Post Reply
Swingtrader72
Posts: 1
Joined: Sun Oct 29, 2023 6:10 am

Bug on your homepage (Cannot access checkout page)

Post by Swingtrader72 »

Good morning

I have already tried to write to you several times. You have an error on your tickstory page. Namely, when you want to buy the product, comes a Fobbin 403 page and you can not buy. In Anhnag still a screenshot might help.... :?:
Attachments
Fobbin Kauf Tickstory.png

tickstory
Posts: 4899
Joined: Sun Jan 06, 2013 12:27 am

Re: Bug on your homepage (Cannot access checkout page)

Post by tickstory »

Hi Swingtrader72,

Thanks very much for taking the time to make a report. Apologies if we have missed your message - if you used our "Contact page" recently, it may have been due to a glitch that has since been rectified. Also note that if you try to use any temporary email address service, your correspondence is automatically blocked (outside of our control).

At the moment, we cannot replicate the issue you are having with our purchase page. Could you please confirm that you have tried another browser and no anti-virus or firewall might be blocking your connection? Also, could you please confirm which country that you are attempting to connect from (if you prefer, we can ensure this is kept private at your request)? It's possible that your location is preventing you from accessing the page. If you have access to a VPN, this might also rule out any issue from a connection point-of-view.

Thanks.

tickstory
Posts: 4899
Joined: Sun Jan 06, 2013 12:27 am

Re: Bug on your homepage (Cannot access checkout page)

Post by tickstory »

Hi Swingtrader,

In the absence of a response, we assume that the issue might be a problem with your country blocking access to our payment page. If this is the case, please feel free to message us and we can facilitate crypto payments (via Coinbase Commerce) if that works better for you.

Hope this helps.

Post Reply