When I run the Tickstory, a error message occurred and I can't download any data.

[b9707060]

Dear Sir/Madam,

When I run the Tickstory, a error message occurred and I can't download any data. How to fix it? Thanks
Error message as follow:




產品名稱：Tickstory Lite\r\n產品版本：1.9.7.14\r\n詳細資訊：\r\n 無法擷取組態區段 'system.web/httpRuntime'。
於 System.Web.Configuration.RuntimeConfig.GetSection(String sectionName, Type type, ResultsIndex index)
於 System.Web.Configuration.RuntimeConfig.get_HttpRuntime()
於 System.Web.Util.HttpEncoder.GetCustomEncoderFromConfig()
於 System.Lazy`1.CreateValue()
於 System.Lazy`1.LazyInitValue()
於 System.Web.Util.HttpEncoder.get_Current()
於 System.Web.HttpUtility.UrlEncodeToBytes(String str, Encoding e)
於 System.Web.HttpUtility.UrlEncode(String str)
--- 先前擲回例外狀況之位置中的堆疊追蹤結尾 ---
於 System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zG15nrZ46aKSVYp38sD3NbgDAAOhPe6yo6usPkAU=(Exception #=zSaponO8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zQXtwdln294VX6qtEu1Nt8mdGZd6i(Object #=zSaponO8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zD6p5Ln1gBZdwkhsrKlx7wJE=(MethodBase #=zSaponO8=, Boolean #=zpLgVoW4=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zLhUnEXg_8vV73_LdvXUwUVNSFBSp9tQcvQ==(#=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU= #=zSaponO8=, #=qoTVFGEARtRuYO4kwWlXDwaEGiQnVQTPjW8N7u1DPJLs= #=zpLgVoW4=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zMMZ4tOtLP1$7uIdvzy87QaFLrl_9()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zGD333QvBoB7bhNtQa3eskRVvrknP(Boolean #=zSaponO8=)
--- 先前擲回例外狀況之位置中的堆疊追蹤結尾 ---
於 System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zG15nrZ46aKSVYp38sD3NbgDAAOhPe6yo6usPkAU=(Exception #=zSaponO8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zQXtwdln294VX6qtEu1Nt8mdGZd6i(Object #=zSaponO8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zB5SLwUjAL7uc7P41Yw3rJLTcBfhb()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zxHU$NTw1NzxA6ID0J31iScmApLDygAiX7Sj12qc=(Object #=zSaponO8=, UInt32 #=zpLgVoW4=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zGD333QvBoB7bhNtQa3eskRVvrknP(Boolean #=zSaponO8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zUxbYonvze$07jB24Z5EbbcrET8BLtN0LoYkubmByA$7f()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=za5zboXWNX9tILaIhMI8jnCbO8YWM9vQ3nOBLFGvfdDtY(Object[] #=zSaponO8=, Type[] #=zpLgVoW4=, Type[] #=zEOkKrgU=, Object[] #=z9mkoVZ8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=z8KL1Udvmt4$Tww8Vrgwq4$sEi7VWwXfubZzuKxzb42f2(Stream #=zSaponO8=, Int32 #=zpLgVoW4=, Object[] #=zEOkKrgU=, Type[] #=z9mkoVZ8=, Type[] #=zn3EmDlU=, Object[] #=zDEeVZtA=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zDBycWBOG4U9KzBqNt6wTT4EiAOfK(Int32 #=zSaponO8=, Type[] #=zpLgVoW4=, Type[] #=zEOkKrgU=, Boolean #=z9mkoVZ8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=z9YlWZ4DitknnlDKj3g==(#=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU= #=zSaponO8=, #=qoTVFGEARtRuYO4kwWlXDwaEGiQnVQTPjW8N7u1DPJLs= #=zpLgVoW4=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zMMZ4tOtLP1$7uIdvzy87QaFLrl_9()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zGD333QvBoB7bhNtQa3eskRVvrknP(Boolean #=zSaponO8=)
--- 先前擲回例外狀況之位置中的堆疊追蹤結尾 ---
於 System.Runtime.ExceptionServices.ExceptionDispatchInfo.Throw()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zG15nrZ46aKSVYp38sD3NbgDAAOhPe6yo6usPkAU=(Exception #=zSaponO8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zQXtwdln294VX6qtEu1Nt8mdGZd6i(Object #=zSaponO8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zB5SLwUjAL7uc7P41Yw3rJLTcBfhb()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zxHU$NTw1NzxA6ID0J31iScmApLDygAiX7Sj12qc=(Object #=zSaponO8=, UInt32 #=zpLgVoW4=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zGD333QvBoB7bhNtQa3eskRVvrknP(Boolean #=zSaponO8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zUxbYonvze$07jB24Z5EbbcrET8BLtN0LoYkubmByA$7f()
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=za5zboXWNX9tILaIhMI8jnCbO8YWM9vQ3nOBLFGvfdDtY(Object[] #=zSaponO8=, Type[] #=zpLgVoW4=, Type[] #=zEOkKrgU=, Object[] #=z9mkoVZ8=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zQVhiKgPa3nCPcmWkH290Br7hxZXwJwJ08SMEZhA=(Stream #=zSaponO8=, String #=zpLgVoW4=, Object[] #=zEOkKrgU=, Type[] #=z9mkoVZ8=, Type[] #=zn3EmDlU=, Object[] #=zDEeVZtA=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=z5EC$QjRRNH2akrca6GwPC8M=(Stream #=zSaponO8=, String #=zpLgVoW4=, Object[] #=zEOkKrgU=)
於 #=qjivWk76q$gqsxD2VQioo5vZk4oQM4_hYEz1lCvQCTZU=.#=zk85wWooz_Oc$9ynIVPCO$QcYx_1a(Stream #=zSaponO8=, String #=zpLgVoW4=, Object[] #=zEOkKrgU=)
於 #=z9xYhSIQMtvQGsEbj5JsXAUU=.#=z0Coj0ESjIr$K(Object #=zCPdwJmY=, EventArgs #=zVwgHPxM=)
於 System.Windows.Forms.Form.OnLoad(EventArgs e)
於 System.Windows.Forms.Form.OnCreateControl()
於 System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
於 System.Windows.Forms.Control.CreateControl()
於 System.Windows.Forms.Control.WmShowWindow(Message& m)
於 System.Windows.Forms.Control.WndProc(Message& m)
於 System.Windows.Forms.Form.WmShowWindow(Message& m)
於 #=z9xYhSIQMtvQGsEbj5JsXAUU=.WndProc(Message& #=zbz6AXjs=)
於 System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)

[tickstory]

Hello b9707060,

Firstly, please check that your .NET 4.6.2 is working and not corrupted. You can do this by using the Microsoft installer here.

After that, could you please confirm that you are not running behind any firewall. If you have access to a VPN, you might want to try that. In some countries such as China, there could be some internet restrictions that are causing the problem (I assume you are able to access the Tickstory website without any issue?).

Thanks.