Tickstory

Hi Zirtico, Could you please confirm you have followed this guide to import your data? If you are still having issues after that, could you please provide a screenshot of the error you are getting? And finally, could you please provide us with the email address you used when registering so we can pr...

Hi Baubea,

At the moment you need to use the app to download data. We are working on additional APIs however they also require the client-side app to be loaded.

Hope this helps.

Hi Reux85, We don't typically send out emails for each new software update. To upgrade to the latest version you will need to renew your subscription. You can do this by going to Help -> About in Tickstory and clicking the " Renew " button and following the prompts. Once complete, the latest version...

Hi Zyngakiwi. This error indicates that there are some data files that are greater than 365 days in your MT4 installation. You can resolve this issue by going to File->Open Data Folder in MT4 and browsing to tester/history. You can then remove all the *.fxt files in this location (you can back them ...

Hi Michele91,

Could you please tell us your MT4 Build so we can test why it's not working? Are you getting a launch error or something else?
We have sent you a PM where you can download Build 1380 which we have tested with v1.9.7.9 and should definitely work for you.

Please let us know.

Thanks.

Hi Fiby89, The Standard version costs US$79 and includes 1-month of subscription. You can also add an on-going monthly subscription that costs US$9.95 per month. Alternatively, if you are looking for an annual subscription, you can purchase the Professional version at US$129 which includes a 12-mont...

Hi Kangarif, The timeouts you are seeing are from the Dukascopy servers which is where the download falls back to if you have too many simultaneous connections to our servers. This means that if you were using the Lite version, it would not be downloading at all due to the timeouts. The likely reaso...

Hi Kangarif,

Thanks for providing your email offline. If you don't mind, we will update your email address on this forum which will allow us to identify your license quickly.

Thanks.

Hi Kangarif, If you have an active subscription then the application will download data directly from our servers. It may appear that the initial load is slower, however this is only because it gets an entire month at a time rather than individual requests for the hourly data. Therefore, the progres...

Hi Jaro1978,

Tickstory v1.9.7.9 which supports Build 1380 is available to all our licensed subscribers. We expect the Lite version to be updated soon.

Thanks.