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problems launching MT4 out of TS
Posted: Wed Jul 20, 2016 4:21 pm
by fractalfreak
Helo,
I bought and downloaded the newest version of tickstory.
I downloaded and exported the ticks to my MT4.
However, when I try to launch, the attached error message appears.
Please help.
Re: problems launching MT4 out of TS
Posted: Wed Jul 20, 2016 4:26 pm
by fractalfreak
seems that the download link is v1.7....however I would need v1.82....
please be so kind to send it to me at earliest convenience!
thx
Re: problems launching MT4 out of TS
Posted: Wed Jul 20, 2016 8:06 pm
by tickstory
Hello,
We have resent your link - you can check your version in Help->About. Please note that you need to apply the new license you were issued if you have upgraded from v1.7 to v1.8.x.
Thanks.
Re: problems launching MT4 out of TS
Posted: Thu Jul 21, 2016 11:20 pm
by fractalfreak
hi....I updated to v182....
but the issue persists..............my MT4 is Build 988.........
please help
Re: problems launching MT4 out of TS
Posted: Fri Jul 22, 2016 7:58 am
by tickstory
Hi Fractalfreak,
Could you please confirm that you have applied your new license correctly? Can you please show a screenshot of the new error message if it has changed?
Thanks.
Re: problems launching MT4 out of TS
Posted: Fri Jul 22, 2016 2:49 pm
by fractalfreak
yes....is v182.......other clients here seem to have the same issue..
Re: problems launching MT4 out of TS
Posted: Fri Jul 22, 2016 5:44 pm
by tickstory
Hi Fractalfreak,
Again, could you please carefully read & respond to each point:
- Has your license has been applied correctly (i.e. do you have an "unlocked" padlock on the main Tickstory toolbar)?
- Do your clients each have a separate license to run Tickstory?
If the answers to the above are both 'yes', please send a screenshot of:
1) Your settings in File->Settings->MT4 Settings
2) The error message you are getting.
Thanks.