Tickstory

Hi tickstory,

When I exported two pars (EURJPY and USDJPY) the program create ruges gaps in all the period.

Hi Rodrigo,

Could you kindly elaborate on the issue you are having with "gaps"? Gaps in the Dukascopy or Tickstory exported data? What dates? Are you working with CSV or MT4 data? .. And any other information that may be relevant for us to reproduce the problem.

Thanks!

tickstory wrote:Hi Rodrigo,

Could you kindly elaborate on the issue you are having with "gaps"? Gaps in the Dukascopy or Tickstory exported data? What dates? Are you working with CSV or MT4 data? .. And any other information that may be relevant for us to reproduce the problem.

Thanks!

Hi tickstory, good morning.

When I export the ticks with Tickstory, ie with the program. With the dates of the month 10/2013 until the present day. The program exports the ticks, but this generating gaps in all periods (H1, Daily, etc.). When I open graph of the platform there is no such gaps.

My operating system is Windows 8.1 with all the Hotfixes until now.

Hi Rodrigo,

Still not sure what you mean by gaps - are they occurring on weekends? Is this because you have the 'Filter weekends' setting checked? If not, appreciate if you could show a screenshot of what you mean and the exact steps you are taking to reproduce the problem. The more information the better as it assists us with troubleshooting and assisting you further.

Thanks.

When I export currencies in 3 and 2 digits, like cross with JPY, the program is creating gaps in the graphs. Follows attached.

Hi Rodrigo,

We have tried to reproduce the problem with the information you have provided, however all looks good. Please refer to the attached screenshots which show the export parameters we used and the resulting chart.
Some things to check:

- Is the data correct data range visible when you view the data in the MT4 History Center?
- Could it be that you have not exported to the correct data folder? (Check this in MT4 by going to File->Open Data Folder. The folder location should match the path specified in Tickstory File->Settings->MT4 Settings->Data folder).
- Try exporting data with the settings we have provided and see if the issue still occurs.

Thanks.

Hi tickstory,

Sorry to bother you with this, I did what you asked, I checked the path of the MT4 installation folder and I exported only the period that asked me and continues with the same error!

Do you want to remotely access my computer and do the tests here?

I really appreciate your attention so far.

Hi Rodrigo,

Could you kindly provide us with the exact steps and parameters you are using for the export to see if we can firstly reproduce your issue?

With regard to remote support, we don't typically provide this - what did you have in mind?

Thanks.