problems launching MT4 out of TS

[fractalfreak]

Helo,

I bought and downloaded the newest version of tickstory.

I downloaded and exported the ticks to my MT4.

However, when I try to launch, the attached error message appears.

Please help.

[fractalfreak]

seems that the download link is v1.7....however I would need v1.82....

please be so kind to send it to me at earliest convenience!

thx

[tickstory]

Hello,

We have resent your link - you can check your version in Help->About. Please note that you need to apply the new license you were issued if you have upgraded from v1.7 to v1.8.x.

Thanks.

[fractalfreak]

hi....I updated to v182....

but the issue persists..............my MT4 is Build 988.........

please help

[tickstory]

Hi Fractalfreak,

Could you please confirm that you have applied your new license correctly? Can you please show a screenshot of the new error message if it has changed?

Thanks.

[fractalfreak]

yes....is v182.......other clients here seem to have the same issue..

[tickstory]

Hi Fractalfreak,

Again, could you please carefully read & respond to each point:

- Has your license has been applied correctly (i.e. do you have an "unlocked" padlock on the main Tickstory toolbar)?
- Do your clients each have a separate license to run Tickstory?

If the answers to the above are both 'yes', please send a screenshot of:

1) Your settings in File->Settings->MT4 Settings
2) The error message you are getting.

Thanks.