MT5 import csv is empty

[maemodz1]

Hello,
There is no data, how can I fix this.
sincerely,
Thank you.

[tickstory]

Hello Maemodz1,

Firstly, please ignore the *.bi5 files - they are the compressed tick data information and are not readable.
Regarding your first screenshot, could you please show a screenshot of your File Export screen settings?

Thanks.